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ISSUE UPDATE (09/14/2015)



As many of you are well aware, on August 28, 2015 our electronic payment system service provider experienced massive technical difficulties which led to numerous duplicate overcharges across retail stores nationwide.  Customers who have attempted to use their debit cards, credit cards, EBT cards, and/or our store gift cards on that date in any of our stores may have seen erroneous charges appeared on their card statements.  


Our team has worked diligently with our service provider the last 2 weeks to resolve these overcharge issues.  Previously, we were informed that the mass reversal would have been completed last week and our customers would start seeing these reversals posted on their card accounts by the weekend. However, we were recently informed that due to our vendor's system issues, these mass reversals have not been completely processed until today.  Customers should start to see these reversals posted on their card accounts as early as this week.  Please keep in mind that it may take 2 to 3 business days to see these reversals posted on your account.  


We are very grateful that many of you have reached out to us the last few days to give us your support.  We sincerely apologized to our loyal customers for this inconvenience and we thank you for your patience during this frustrating time period.  Please feel free to contact us if you have any questions regarding this matter.  


Customer Service Hotline: 1-888-211-9182



168 Market
Customer Services






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