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ISSUE UPDATE (09/14/2015)

電子收費系統技術問題-情況更新(09/14/2015)

 

As many of you are well aware, on August 28, 2015 our electronic payment system service provider experienced massive technical difficulties which led to numerous duplicate overcharges across retail stores nationwide.  Customers who have attempted to use their debit cards, credit cards, EBT cards, and/or our store gift cards on that date in any of our stores may have seen erroneous charges appeared on their card statements.  

 

Our team has worked diligently with our service provider the last 2 weeks to resolve these overcharge issues.  Previously, we were informed that the mass reversal would have been completed last week and our customers would start seeing these reversals posted on their card accounts by the weekend. However, we were recently informed that due to our vendor's system issues, these mass reversals have not been completely processed until today.  Customers should start to see these reversals posted on their card accounts as early as this week.  Please keep in mind that it may take 2 to 3 business days to see these reversals posted on your account.  

 

We are very grateful that many of you have reached out to us the last few days to give us your support.  We sincerely apologized to our loyal customers for this inconvenience and we thank you for your patience during this frustrating time period.  Please feel free to contact us if you have any questions regarding this matter.  

 

Customer Service Hotline: 1-888-211-9182


Regards,

 

168 Market
Customer Services


168超市電子收費系統廠商於2015828號發生技術問題,此事件之影響已涵蓋全國零售商。所有電子收費方式例如信用卡、借記卡、EBT卡及/或168超市禮卡當天均受此問題影響,可能於顧客的帳戶內產生錯誤的重複扣款。

 

自8/28/2015開始,168超市團隊在過去兩個星期與廠商持續緊密合作。電子收費系統廠商於上星期承諾進行大規模的重複扣款撤銷。但由於廠商內部系統的技術問題,再一次造成退款的延遲。經過本公司和廠商的溝通協商,廠商承諾於09/14/2015起開始進行退款動作,所有款項將直接匯入您的帳戶。請謹記,您的個人銀行或信用卡可能還需額外的2-3個工作天來顯示已完成退款入您的帳戶。感謝您對於此事件的耐心等候,本公司再一次為帶來的不便表示歉意。


若您對此有任何疑問,歡迎致電予我們的客服中心:1-888-211-9182,謝謝:

 

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